1. Reservations and Payments
How can I book a tour with Anabasis Travel?
You can easily make a reservation by selecting the package of your choice and contacting our team directly through our website via WhatsApp, phone, or email.
What are your payment methods?
We accept bank transfers (EFT/wire transfers) and in-person payments at our office.
Can I cancel or change my reservation?
Cancellation and change policies vary depending on the tour package. We generally offer flexible terms or free cancellation up to a certain time before the tour date.
2. Tour Experience and Guides
What makes Anabasis Travel’s guides special?
We always make customer satisfaction our top priority and take pride in offering the best tour guides in Trabzon. Our team consists of professional, licensed tour guides with in-depth knowledge of Trabzon’s rich history, geography, and culture, all dedicated to providing a first-class experience.
In which languages are your tours offered?
We can conduct our tours in both Turkish and English. We also provide professional guides who speak foreign languages for our international guests.
Do you organize personalized or private tours?
Yes. In addition to our regular group tours, we can help you design completely personalized, private VIP itineraries tailored to your preferences, schedule, and budget.
3. Transportation and Logistics
What types of vehicles are used for transportation?
To meet our premium travel standards, we travel in modern, air-conditioned, VIP-class tour vehicles driven by experienced and professional drivers. For our air-inclusive tours, we prioritize our customers’ satisfaction by selecting the most suitable airline partner.
How are hotels selected for tours that include accommodations?
We carefully select luxury hotels and boutique accommodations that meet high standards of comfort, hygiene, and local authenticity.
4. Support and Communication
If I need help during the tour, who can I contact?
Throughout your trip, you can contact your tour guide directly at any time, or call our 24/7 operational support line.
What's the fastest way to reach you with my questions?
You can contact us immediately by clicking the WhatsApp button at the bottom of our website, or you can send an email to anabasistour@gmail.com. Additionally, if you’d like to provide feedback, you can submit a survey through the Contact Us section of our website.